FAQs

We want you to enjoy our products to the fullest!  Here are the most common questions we receive from new customers.

How much sea moss should I use?

As a dietary supplement, we suggest mixing 2 tablespoons with at least 12 ounces of liquid, for ideal taste and benefits.

Please Note: Individual results may vary, and before using any supplements, it is always advisable to consult with your own health care provider/nutritionist 

Can you describe the taste of sea moss gel?

Pure sea moss gel (with no infusion) has more of an ocean-like “essence” than a taste. When the sea moss gel is infused with fruit, the natural taste disappears into the flavor of the fruit.

Is sea moss good for pain?

Yes! Applied topically and taken internally, sea moss is a great pain reliever. Our infused varieties further enhance the healing benefits.  

Does sea moss gel need to be refrigerated?

Yes.  When your gel arrives, it may have become warm during the shipping process.  Please don't worry.  Sea moss is essentially gelatinous rock and does not age like normal food products.  For best results and optimal consistency, refrigerate overnight before opening and keep refrigerated between uses.

Why did my Sea Moss come as a liquid instead of gel?

Great question! Sea moss is a natural thickening agent in cool climates. If your sea moss came as a liquid, just throw it in the fridge for a few hours to get it back to gel form.

What is the shelf life of sea moss gel?

Once opened, the shelf life is 4 weeks. Please, keep it refrigerated at all times for longer lasting freshness. Sea Moss Gel can last up to 6 months in the freezer.  

Where does your sea moss come from?

Our sea moss is sustainably sourced from the Caribbean waters of Saint Lucia, where sand and water quality score among the highest in the world.

When should I expect to receive my order?

It takes 3-5 days to process and package followed by 1-3 days shipping time. Transit time is determined by the shipping service selected at checkout, and typically ranges between 1 and 3 business days. Next Day and 2nd Day shipping options are also available for faster delivery. 

What if I have a problem with my order?

If you are unhappy with your purchase for any reason, please contact our Customer Care team by emailing rooted@gardenofeve.us  within 48 hrs of receiving your order.